Welcome to Free Dive Gears Sales! We’re here to help you with any questions about our performance dive equipment, shipping, payments, and more. Below you’ll find answers to our most common queries from our global dive community.
About Our Products
What types of diving equipment do you specialize in?
We specialize in high-performance dive gear for various underwater activities including:
- Technical diving equipment (backplate systems, canister lights, computers)
- Spearfishing gear (hand spears, float systems, cray diving equipment)
- Freediving essentials (fins, masks, wetsuits, weight systems)
- Accessories (GoPro attachments, lenses, clips, and bolt snaps)
Are your products suitable for both warm and cold water diving?
Absolutely! We offer a range of equipment suitable for all water conditions:
- Thick hoods and gloves for cold water
- Lightweight wetsuits for tropical conditions
- Adjustable backplate systems that can accommodate different insulation needs
How do I choose the right size for wetsuits and fins?
We provide detailed sizing charts for all our wetsuits, fins, and other wearable gear. Look for the “Size Guide” link on each product page. For technical equipment like backplates, we include measurement diagrams to ensure proper fit with your existing gear.
Pro Tip: When in doubt between two sizes, we recommend sizing up for wetsuits (they compress in water) and sizing down for fins (they should fit snugly).
Ordering & Payments
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption for all transactions. We don’t store your full credit card details on our servers – all payments are processed through our secure payment gateways.
Do you offer discounts for bulk orders?
Yes! We offer special pricing for dive clubs, professional instructors, and commercial operations ordering multiple units. Contact us at [email protected] with your requirements for a customized quote.
Shipping & Delivery
How long will my order take to arrive?
We process all orders within 1-2 business days (excluding weekends). Delivery time then depends on your location and chosen shipping method:
- Express Delivery (Recommended): 10-15 business days via DHL/FedEx (AUD $12.95 flat rate)
- Free Standard Shipping: 15-25 business days via EMS (free for orders over AUD $50)
Do you ship worldwide?
Yes, we ship globally! However, we currently cannot ship to certain Asian countries and some remote island locations due to customs restrictions. During checkout, our system will automatically notify you if we can’t ship to your location.
How is specialized equipment like spearguns packed for shipping?
We take extra care with performance dive equipment:
- Spearguns & Polespears: Disassembled and packed in protective tubes
- Wetsuits: Vacuum-sealed to minimize size
- Backplate Systems: Components packed with anti-corrosion protection
- Fins & Masks: Protected with biodegradable padding
Diver’s Tip: Order all your gear together! Combined shipping means fewer deliveries and often better customs valuation.
Who pays for customs duties and taxes?
Customs charges are the responsibility of the customer and vary by country. We declare all packages accurately as “sporting goods” or “diving equipment” to facilitate smooth clearance. For EU countries, VAT is calculated at checkout.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Return shipping is at the customer’s expense unless the item is faulty. Please contact us at [email protected] before returning any items.
Important: For hygiene reasons, wetsuits, hoods, and gloves must be returned unworn with original tags attached.
What if my gear arrives damaged?
In the rare event that your equipment arrives damaged, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Can I exchange an item for a different size or model?
Yes! We’re happy to help with exchanges. Contact us within 15 days of receiving your order, and we’ll guide you through the process. You’ll be responsible for shipping costs unless the error was ours.
Technical Support & Warranty
Do your products come with warranties?
Most of our products come with manufacturer warranties ranging from 1-3 years depending on the item. The warranty details are listed on each product page. We handle all warranty claims directly – just contact us with your purchase details.
Where can I find manuals for my dive computer or technical gear?
Product manuals are available for download on each product page. If you can’t find what you need, email us at [email protected] and we’ll send you the appropriate documentation.
Need more help? Our WA-based dive team is ready to assist! Contact us at [email protected] or call +61 during Australian business hours.